Shipping times for orders can fluctuate because of the complexities involved in moving packages once they leave our warehouse. After handoff to a third-party carrier, items pass through multiple stages including transit hubs, sorting centers, and regional distribution points. Delivery schedules are influenced by more than just distance; factors such as carrier workload, route efficiency, customs inspections for international shipments, and environmental conditions can all affect transit speed. Under typical circumstances, most orders are expected to arrive within roughly ten to twenty business days. These estimates account for standard working days and do not include weekends or public holidays, during which shipping operations may slow or pause.
Despite careful planning, delays can occasionally occur. Events such as extreme weather, high seasonal demand, transportation disruptions, staffing limitations, or logistical challenges may impact carrier performance. While these factors are beyond our control, we take every effort to process and dispatch orders accurately and promptly. During times when carriers face congestion or temporary interruptions, deliveries may take longer than anticipated. We appreciate customer patience and understanding when such situations arise.
Because shipping conditions can change unpredictably, specific delivery dates cannot be guaranteed. Once an order is placed and processing has begun, shipment details are finalized and cannot be altered. This means changes to the shipping address, country of delivery, or routing are not possible after checkout, and packages in transit cannot be redirected. Customers are encouraged to verify all shipping information carefully before completing a purchase. Providing accurate and complete address details reduces the risk of delays, misdeliveries, or failed delivery attempts.
After leaving the warehouse, the carrier assumes responsibility for the shipment. Packages may travel through multiple facilities, each with its own processing time. Local workloads, weather conditions, security checks, and transport schedules can influence delivery speed. Occasionally, shipments may be temporarily held for additional address verification. In rare cases, an item may become unavailable after an order is placed. If this happens, the affected item will be removed from the order, the customer notified, and a refund issued for that portion.
All orders are shipped free of charge. Certain deliveries may require a signature or the recipient to be present. If a delivery attempt is unsuccessful, carriers may attempt redelivery, though repeated failures could result in the package being returned to us. In such cases, the order will be canceled and a refund issued. To avoid missed deliveries, customers should track their orders and plan to be available during the expected delivery window.
Tracking information is provided once an order ships and can be accessed through our website. This allows customers to monitor the package’s journey from dispatch to delivery. Updates may occasionally be delayed due to scanning backlogs or facility transitions, but this does not necessarily indicate a problem.
Certain factors may delay or prevent shipment, such as out-of-stock products, unsupported delivery destinations, incomplete or inaccurate address information, or pending payment verification. Orders with inconsistent details may require additional review, extending processing times.
If an order arrives damaged, incomplete, or incorrect, customers should contact our support team promptly. We will coordinate the return of affected items and issue a refund. Size-related returns are accepted, but replacements require placing a new order. For shipments that seem delayed beyond the expected timeframe, customers should check tracking information first. If the tracking shows extended inactivity or unclear status, our support team can investigate and provide guidance to resolve the issue efficiently.